At Nermin & Kemal, customer satisfaction is our priority. Please review our updated shipping, return, and refund policy below.

Shipping & Delivery

• Handling Time: 1–2 business days (Monday–Friday)

• Shipping Time: 4–7 business days (Monday–Friday)

• Total Delivery Time: 5–9 business days (Monday–Friday)

• Shipping Cost: Free delivery on all orders

You will receive an order confirmation email after purchase and a tracking number once your order has been shipped.

Return Policy Summary

• Return Period: You may return products within 30 days of receiving your order.

• Condition of Items: Items must be unused, in their original packaging, and in resellable condition.

• Proof of Purchase: An invoice or order confirmation is required.

Important: Returns are sent to our overseas facility. Return shipping costs are the responsibility of the buyer.

How to Return a Product

1. Contact Us: Email us at destek@nerminkemal.com with your order number and reason for return.

2. Get Instructions: We will provide authorization and detailed return instructions.

3. Pack Securely: Place the product in its original packaging with all accessories, labels, and documentation.

4. Ship the Item: Send it back using the instructions provided in our email.

Return Address:
To: Miya
B1A035, Hualijia Electronics Market, Pinghu Subdistrict
Longgang District, Shenzhen, Guangdong Province
518000 – China
Mobile: +447477163000

Contact Email: Contact@neofulfill.com

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us at destek@nerminkemal.com within 30 days of delivery.

• Provide your order number, photos, and a description of the issue.

We will review the case and either send a replacement or approve a return at no additional cost.

Size & Color Returns

If the size doesn’t fit or you’d like a different color, you may return the item. However, buyers are responsible for return shipping costs.

Rejected or Undelivered Shipments

If a shipment is not accepted or collected, it will be returned to the sender. In such cases, we reserve the right to deduct 40% of the refund amount.

Refund Process

• Inspection: Once we receive the return, we will inspect it for compliance with our policy.

• Refund: If approved, we will issue the refund within 7 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

Want to exchange for another size, color, or product? Email us at destek@nerminkemal.com, and we’ll assist you.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Underwear

• Bras

• Lingerie